Consumers should contact Samsung to receive a free set of knob locks or covers compatible with their model of electric slide-in range to install. Consumers using the recalled ranges without knob locks or covers are cautioned to keep children and pets away from the knobs, to check the range knobs to ensure they are off, and to avoid leaving objects on the range when it is not in use.
Name of Product
Slide-in Electric Ranges
Hazard
The front-mounted knobs on the ranges can be inadvertently activated by accidental contact from humans or pets, leading to a potential fire hazard.
Remedy
Consumers are advised to contact Samsung for a free set of knob locks or covers to install on their electric slide-in ranges. Usage of the ranges without knob locks or covers is discouraged, particularly around children and pets.
Recall Date
August 08, 2024
Units
About 1,120,905 units of the slide-in electric ranges are affected by this recall.
Consumer Contact
Consumers can reach Samsung at 833-775-0120 from 9 a.m. to 8 p.m. ET, Monday through Friday, or via email at rangesupport@sea.samsung.com for assistance regarding the recall.
Recall Details
This recall affects specific Samsung Electric Slide-In Range models. The list of affected model numbers can be found on Samsung's official support page.
Incidents/Injuries
There have been over 300 reports of unintentional activation of the front-mounted knobs, leading to about 250 fire incidents, resulting in property damage and injuries, including 40 injuries reported and some involving fatalities of pets.
Sold At
The affected ranges were available for purchase from various retailers including Best Buy, Costco, Home Depot, Lowe’s, and online through Samsung's website, with prices ranging from $1,250 to $3,050.
Manufacturer
Samsung Electronics America Inc., based in Ridgefield Park, New Jersey, is the manufacturer of these appliances.
Important Safety Message
CPSC urges consumers to adhere to safety recommendations by avoiding leaving objects on top of the range and to ensure it is turned off when not in use.
