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HR Specialist Petra Koskinen is actively involved in modernizing Finavia’s Human Resources operations by developing streamlined processes and innovative digital solutions. In her role, technology, particularly artificial intelligence, plays a significant part in daily tasks, though the article emphasizes that AI serves as a tool to support, rather than replace, the critical responsibilities of HR professionals.
Petra Koskinen commenced her role at Finavia in 2023, immediately immersing herself in a crucial HR system project. Her academic background as a Bachelor of Business Administration, with a strong focus on HR administration, project management, and business development, made her an ideal fit for this initiative. Finavia, as an organization, places a high value on continuous renewal and learning, which is reflected in the numerous development projects ongoing across its various departments. Koskinen's specific contribution to HR involves actively seeking to enhance process efficiency and introduce novel operational methods. She believes her work establishes a strong foundation, providing Finavia's entire workforce with optimal conditions for achieving success. Beyond formal projects, Koskinen demonstrates a proactive approach to professional development, independently monitoring technological advancements and acquiring new skills. She actively explores the capabilities of tools like Microsoft Copilot and other AI-driven applications, viewing them as integral to continuous learning. For her, artificial intelligence is a valuable asset, assisting significantly in the creation of presentation materials and instructional guidelines, serving as a sparring partner for ideas, and generating diverse content.
A significant undertaking for Petra Koskinen recently has been the development of an AI-based HR-Bot. This innovative tool is designed to provide quick and convenient answers to common HR-related inquiries for all Finavia personnel. The development process itself was highly collaborative, involving active participation from prospective users, including supervisors and selected employees from various operational units during the pilot phase. This inclusive approach ensured that experiences and feedback on the solution were gathered from diverse perspectives, acknowledging that a solution effective for an expert in an office might not be equally functional for operational staff at the airport. Koskinen highlights that the rapid evolution of technology, particularly artificial intelligence, presents a constant challenge for everyone to engage in continuous learning, extending beyond merely mastering new tools to embracing new methodologies of working. She advocates for a bold approach to trying out new solutions but simultaneously stresses the imperative to critically evaluate the information generated by AI. It is crucial, she asserts, to always verify AI-produced data, as it cannot serve as a substitute for human decision-making. Furthermore, within the HR domain, considerations such as data protection, confidentiality, and ethical implications are of paramount importance when integrating AI.
Petra Koskinen initially found the airport environment to be entirely new upon joining Finavia. However, she quickly came to appreciate the distinctive nature of the aviation industry and the unparalleled breadth of expertise present within the organization. She notes that Finavia possesses a unique pool of talent, employing a diverse array of professionals whose specialized skills are not commonly found elsewhere. Her role has provided her with extensive opportunities to collaborate with these varied experts, which she identifies as one of the most rewarding aspects of her job. The chance to participate in a multitude of projects and consistently acquire new knowledge has been a significant contributor to her overall job satisfaction. Koskinen describes the Finavia personnel as exceptionally committed, with individuals highly valuing both their own specialized knowledge and the expertise of their colleagues. She observes a strong sense of teamwork within the workplace community, where employees actively collaborate and strive collectively towards shared objectives, reinforcing a positive and productive work culture.